Pre-Paid offers

Some of our special offers ask you to make a payment in full at the time of the booking. If you need to make a cancellation or change the booking, there won't be a refund.

Animals

We don’t allow animals in Harmony at The Haven, unless they are assistance dogs.

Parking

While you’re staying with us, you can use our car parks free of charge. When you arrive at the hotel, you’ll need to give our Reception team your car registration details so we can record them on our database. This will prevent you being charged £90 by the company that manages our car parks.

If you’re not happy while you’re with us

We like to get everything right when you’re using our facilities, but if we do something wrong let us know. The sooner we know about it, the sooner we can put things right.

If we need to cancel

In the unlikely event of us cancelling your booking, we’ll only do it if:

• Harmony at The Haven, or any part of it, is closed because of circumstances out of our control
• you’ve booked through a company and they have become insolvent or gone into receivership
• you’re more than 30 days behind in any payment to the hotel, or the FJB Collection
• your booking may affect the reputation of Harmony at The Haven
  
• you fail to adhere to our terms and conditions

If we do cancel your booking, we’ll refund any money we’ve taken from you, but will have no further commitments to you.